All our products are warranted by De Kontlér – Pet Leather Accessories brand of Mataja, Matic Vukič s.p., hereafter De Kontlér, to the owner for 1 year from the date of original purchase against defects in material or from our workmanship.
Every piece found to be defective under this guarantee will be at De Kontlér discretion either replaced or substituted. Due to our limited collections, please understand that it cannot be guaranteed that the consumer will receive the same design but a piece of comparable value.
Defects resulting from normal wear and tear, modifications, abuse, misuse, accident, negligence or attempted repairs are excluded from this guarantee. The guarantee and the above mentioned solution are sole and exclusive. However, indispensable legal right of the final consumer under applicable national legislation governing the sale of consumer goods are not affected by the guarantee.
De Kontlér will warrants that the product purchased from our online shop is free from defects in workmanship, materials, or manufacturing.
REPAIRS & RETURNS
De Kontlér stands with its exclusive brand for highest quality in material composition and craftsmanship. However if one of our products does not perform to your satisfaction, please return it to indicated customer service offices. The De Kontlér team will advise how to make your return –please send your mail with explanation to our email: info @ dekontler.com.
Products can only be returned in original condition. Return product needs to be clean.
Please ensure to ship the package with a carrier that can provide tracking and insurance. De Kontlér cannot replace packages lost during return shipment if proof of tracking is unavailable.
Typical turnaround time for Quality returns with shipping is about 2-3 weeks.